Help Center
How can we help?
Get help with your account, subscription, syncing, or anything else in Prompto. We read every message.
Email hello@promptoapp.coWhat do you need help with?
Account & sign-in
Help with Apple or Google sign-in, account access, and profile details.
Subscriptions & billing
Help with Prompto Pro access, trials, purchases, and restoring a subscription.
Syncing & Apple Watch
Troubleshoot calendar sync, notifications, or Apple Watch connectivity.
Report a problem
Tell us what happened and include steps or a screenshot when possible.
Quick help
Common questions
How do I manage or cancel Prompto Pro?
In Prompto, open Profile and tap your profile card to open Account. Under Plan, tap Manage in App Store. On Apple's Subscriptions page, select Prompto to view, change, or cancel your plan. You can also open iPhone Settings, tap your name, then Subscriptions. Deleting the app or your Prompto account does not cancel an Apple subscription.
How do I restore a purchase?
Sign in with the same Apple ID used for the original purchase, then open Prompto's subscription screen and tap Restore. If access still does not appear, email us.
How can I protect or control my data?
You can manage device permissions in iOS Settings, export supported account data in Prompto, or review our Privacy Policy.
How do I delete my account?
You can permanently delete your account from inside Prompto. See the account deletion guide for the steps and what happens to your data.